Orders are usually processed within 1–3 business days. Shipping time depends on your location and typically ranges between 7–15 business days. Once your order has shipped, you will receive an email containing your tracking link.

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If your order has not been shipped yet, you can request an address change by contacting our support team with your order number.

If your order has already been shipped, we will contact the shipping carrier on your behalf and do our best to update the address or redirect the package whenever possible.

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Because this is a personalized product, you will receive email updates at every stage of the process — including design preparation, preview approval, production, and shipping.

After your order is shipped, you will also receive a tracking link via email. If you placed your order using a customer account, you can access your tracking information anytime on the My Account → Orders page.

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Once your return is received and inspected, refunds are typically processed within 3–7 business days. Your bank or payment provider may require additional time to complete the transaction.

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Once your refund has been processed, you will receive an email confirmation. You can also check your refund status through your payment provider, or by contacting our support team with your order number.

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For our Shadow Frame custom product, returns and refunds are not accepted once the item has been shipped or a tracking number has been generated.

Before the order reaches the shipping stage, a partial refund may be issued depending on the amount of work completed. We will clearly inform you of your order’s production stage and the exact deduction amount.

For non-personalized products (such as replacement light heads), our standard returns policy applies.

If an item arrives damaged, defective, or incorrect, we offer a free replacement. Please contact our support team within 48 hours of delivery with your order number and photos of the issue.

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